247CallCenter is fully operated by HN ENterprises, the trusted choice for many companies seeking to outsource their call center operations to optimize on cost, time & efficiency.
We provide Voice, Live Chat, Email Support & Back Office services (Transaction Processing & Data Entry) which are proven, effective & endorsed by our clients, and partners for quality in customer service. We guarantee visible increase in sales and happy customer faces at affordable cost.
Our primary service offerings are Customer Support services, Technical Support Services & Business Process Outsourcing. We offer 24/7 contact centre services for Order taking, Customer Support (Technical & non-Technical), Toll-free Answering Services, 24-Hr Help Desk, and Emergency Response over multiple media like Phone, Live Chat & Emails. We also offer data processing services like Transaction processing & Data entry.
Our target clients are small to mid-size companies seeking 2-20 agents setup for call center solutions. We specialize in inbound call centre services over Phone, Live Chat and Email answering with near-zero error which enhances your customer's support experience.
- Certified Sales and Customer Service agents
- Dedicated Client Services Representative for your account
- Per-minute-pricing (pay only for minutes used)
- 24/7/365 service (after hours, weekends, holidays incl.)
- Services offered in 3 languages (English, French & Spanish)
- Included toll-free number (no hidden telecom fees)
- Daily, weekly and monthly reporting
- Award winning quality and daily call monitoring
Our services includes
- Order Taking Services
- Customer Support Services
- Product Support Services
- Application Support Services
- IT Support Services
- Back Office Data Entry
- Pre-sales Support
- Post-sales Support
- Live Receptionist
- Technical Support
- Billing & Financial Services
- Inquiry Handling
- Payment Processing
- Payroll Processing
- Back Office Services
With more than 5 million minutes of phone support, 1 million minutes of Chat support and over 5 million emails answered, we deliver the best in class customer satisfaction and increased profits.
All our clients have reported reduced turn-around time, increase in satisfaction levels, increase in profits and business growth within 3-6 months of outsourcing to us.
Be it Pre-Sales queries or Post-Sales customer support, we handle them all with the core idea of delivering 100% satisfaction, increase in customer loyalty, increase in repeat purchase, increase in profit & dramatic reduction in number of support requests. We deliver a unique combination of seamless integration with your business and warm association with your customers making customer interaction a happy experience. We offer offshore outsourced Call Centre services over various media: Live Phone Answering, Live Chat Support, Email Answering via Trouble-ticket.
Our agents are educated and well trained for web based & traditional brick-and-mortar business models. Our support agents understand customers and are experts in converting prospects into buyer and help buyers buy more. All our operators are well groomed to handle irate callers, pacify them and solve their queries patiently. We maintain updated knowledgebase for all our clients, helping us deliver standardized and uniform support.
We have the talent pool and capability to deliver to your expectations and more.
Your search for a reliable and trusted outsourced offshore call center ends here!