Services

24/7 Call Center provides a comprehensive, flexible and best-in-class suite of value-based offshore outsourcing solutions that are built upon excellent customer service, quality of service, and people management expertise. Some of the offshore services we offer are:

  • Order Taking Services
  • Customer Support Services
  • Product Support Services
  • Application Support Services
  • IT Support Services
  • Back Office Data Entry
  • Pre-sales Support
  • Post-sales Support
  • Live Receptionist
  • Technical Support
  • Billing & Financial Services
  • Inquiry Handling
  • Payment Processing
  • Payroll Processing
  • Back Office Services
In order to provide our clients with excellent quality of service, we have established the right processes in place. Our support delivery processes heavily depends on the following parameters.

Knowledge Management

Creating accurate & updated knowledge base is critical to successful offshore call center services.
  • We start with analyzing customer queries and creating standard answers needed for all channels of support.
  • We regularly analyze & ensure that customers receives quick responses in warm style & tone.
  • We maintain an updated knowledgebases ensuring information provided to customers is always accurate and current.

Customer Analysis

Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.
  • We track and compile customer feedbacks - both positive and negative, using various tracking tools.
  • A complete analysis of feedback is performed & presented on a periodic basis (weekly / monthly).
  • We ensure that our clients have all the information to better understand their position in the industry.

Guaranteed Performance

We are committed to meeting your SLA within the first week of program launch.
  • We have best technology that enable seamless transfer of calls and enable high quality of customer contact.
  • QoS parameters like response time, hold time & agent occupancy are drafted in close conjunction with our clients.
  • We assess our performance against QoS and try to better them delivering customer satisfaction & business growth.

 

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Features!

24/7/365 Services

Simple & Affordable Prices

Advanced Phone System

Free Trouble Ticket

Free Live Chat

English Speaking Agents

Process Managers

Stringent Data Security

Training period not billed